Health

IMPORTANT INFORMATION REGARDING COVID-19

UPDATE 15TH MAY

The Slovenian government  has declared an end to the epidemic of a coronavirus on May 14th 2020. Despite declaring an end to the epidemic, some measures such as  mandatory wearing of face masks and hands disinfection, wide scale testing, contact tracing and bans on public gatherings will be maintained until further notice. 

Public transport started running again and monthly tickets for the month of March are valid until the end of May 2020. Before boarding, it is mandatory to disinfect your hands and use a face mask.The number of seats is limited due to safety distance.

It is recommended to buy tickets online and check the timetables.

From 12th May passenger air transport from the EU and third countries is again allowed to international airports in Slovenia.

Schools and kindergartens will start on May 18th but only for a limited number of children and students.Medical and dental services have started to be provided. It is required to make an  appointment by phone or e-mail and to wear protective face mask in waiting room.

State of the epidemic has been declared in Slovenia. Public life is limited. Groceries, pharmacies, gas stations, banks and post offices remain open. The ban on all social gatherings in public is in force. 

Kindergartens, schools and universities are closed until further notice. Students are continuing their education from home through online learning.

Public transport is suspended. Taxis work, but cars have to be disinfected after every passenger. All flights to Ljubljana Airport are suspended.

Museums, galleries, bars, restaurants, and all other public establishments are closed. All public events are suspended.

The situation on the borders

Entry to Slovenia on all borders is limited for freight traffic. Updated traffic information is available on the website  of the Traffic Information Centre.

Border with Italy: It is possible to enter Slovenia at 4 entry points (Škofije, Vrtojba, Fernetiči and Krvavi Potok)  with passenger controls in place. All persons crossing the border must have the appropriate medical certificate (less than 3 days old). If one doesn’t have the document, he/she will still be allowed to enter the Republic of Slovenia if his/her body temperature is below 37.5 °C and they show no clear signs of upper respiratory tract infection (more information). This measure does not apply for Slovenian citizens and foreigners who have temporary or permanent residence in Slovenia.

Border with Austria: It is possible to enter Slovenia only at the following border crossings: Bonisdorf – Kuzma, Langegg – Jurij, Mureck – Trate, Radlpaß – Radelj, Sicheldorf – Gederovci, Spielfeld (Autobahn) – Šentilj (highway), Spielfeld (Bahnhof) – Šentilj (railway station), Spielfeld (Bundesstraße) – Šentilj (motorway), Bad Radkersburg – Gornja Radgona, Karawankentunnel (A11) – Karavanke (A2), Loibltunnel – Ljubelj, Wurzenpass – Korensko sedlo, Grablach – Holmec and Lavamünd – Vič. Health screenings of all passengers are in force. Anyone needs to show a less than 3 days old medical certificate of coronavirus negative test result to enter the country. 

Border with Croatia: The border is closed for all passenger traffic.

Border with Hungary: The border is closed for all except Hungarian citizens.

Medical help and further information

In case you feel the symptoms of possible Covid-19 infection (coughing, fever, shortness of breath), call your personal physician. If this is not available, call 112 for further instructions.

Coronavirus call center with up-to-date information is available at  080 1404 (free of charge), operating daily between 8:00 and 20:00. The number is only accessible from the Slovenian phone networks.

National Institute of Public Health: +386 31 646 617 is operating daily between 9:00 and 17:00. It’s accessible from any phone network.

Useful Links:

For legal questions relating to migration statuses please contact 

Slovene Philanthropy: 041 648 357

For help and questions to migrants please contact                              

Slovene Philanthropy:  041 648 358 and 051 891 375

Healthcare rights

The person granted international protection is entitled to health services in the same scope as any other person in Slovenia who has compulsory health insurance.  

This means you will get an health insurance card that you need to present when you go to the doctor. You have the right to choose your personal doctor; everybody needs to have a chosen general physician, who gives them access to other health care services. If you have children, they have to be registered with a pediatrician.

You can use, free of charge, the services of:

  • primary health care of general practitioner (family doctor), gynecologist, pediatrician and dentist,
  • diagnostic examinations in health centers, laboratories and hospitals, if you are referred by the primary health care practitioner,
  • specialist health services and hospital treatments to which the primary health care practitioner refers you,
  • emergency medical assistance and ambulance transport,
  • medication prescribed to you by your primary health care practitioner or a specialist you were referred to.

How can I access healthcare?

To access the health care system, you must have compulsory health insurance from the Health Insurance Institute of Slovenia. Your first contact point in the Slovene health care system are usually local health centers (zdravstveni dom). You do not need a referral to visit a primary care physician. However, you need to make an appointment (by phone, e-mail or in person), except if you get sick suddenly. This way, you will presumably avoid waiting too long in waiting room. Patients who make appointment have priority (except in cases that are URGENT).

Available Services

Primary healthcare

  • general physician/family doctor (splošni zdravnik) in your local health care center,
  • pediatrician (pediater) for children,
  • gynecologist (ginekolog) for women,
  • dentist (zobozdravnik) for problems with your teeth.

Emergency

In case you need to see a general physician outside their working hours (on weekends, during holidays or at night), you can go to the on-call duty medical service (dežurni zdravnik) in your local healthcare center. You should seek emergency medical services (nujna pomoč) only in cases when your life may be threatened or you there may be severe consequences for your health. Otherwise, you will have to pay for the services yourself.

When making an emergency call you will need to:

  • call the free emergency number 112,     
  • introduce yourself,
  • explain what happened,
  • explain who needs help,
  • give your location.

It is important to stay calm and listen to the instructions carefully.

Specialist

To see a clinical specialist contact your personal doctor and you will be referred to a clinical specialist or hospital for additional diagnostic methods and treatment. There you will also get the information how to make an appointment (through online system or personally). When making an appointment, select from the list of available specialists and call via phone or send an e-mail to book an appointment. You will be informed about the date and time of your appointment. When you visit the doctor, always bring your health insurance card, any test results, prescriptions or vaccination record and the medical referral from your personal doctor. 

Where can I get medicine?

You can get medicine only in pharmacies. For most medication you need prescription issued by your general physician. If you have health insurance, your general physician will write a prescription for medication and you will be able to pick up the medicines in the pharmacy by showing your health insurance card. For some medication, you do not need a prescription. You can buy these medicines in any pharmacy. Costs of some medication are only partially covered so you will need to pay a small amount. If you urgently need a medicine outside the working hours of pharmacies, you will need to go to the pharmacy that is open every day 00-24 hrs. All the bigger cities have on-duty pharmacies.

How can I find a doctor?

All persons with valid health insurance have the right to choose a personal doctor, a personal dentist and a gynecologist. You can choose a personal doctor at the first visit to your local health center. You can make a choice among available doctors in your health center or between private doctors who provide primary care on the basis of a contract with the Health Insurance Institute by completing the relevant document with your doctor. Not all doctors are always available. You are also entitled to interpreting services for a limited period of time and in specific urgent cases. Interpreters are provided by the Government Office for the Support and Integration of Migrants, Ministry of the Interior as well as through NGOs Odnos and the Slovenian Philanthropy.

Health Insurance

The health insurance system is divided into compulsory health insurance and supplementary health insurance for additional coverage of health services. Compulsory health insurance is mandatory for all residents and covers basic general health services in primary health care homes, emergency health services and certain forms of treatment. Anyone who is permanent or temporary resident, can take out a health insurance, that comprises both compulsory and supplementary health insurances, which, taken together generally cover 100% of health services.

Further Information and Links