Your initial medical examination will be conducted after your admission to a reception centre within 24 hours. That general examination is made through a physical examination including vital signs, skin lesions, injuries and diseases including Tuberculosis. You will be obliged to undergo this examination. If circumstances which require further examinationa become known, you will be transferred to specialist doctors or a hospital.
Every person in Austria aged 18 and over is entitled to a free medical check-up once a year.
Normally, you do not need to make an appointment with your general practitioner, however you may have to wait for some time for this check-up. Before visiting a doctor for the first time, call to make sure they accept new patients.
Always have your social security card (e-card) with you when visiting a doctor or staying at a hospital.
Doctors on call service can be reached Monday to Friday from 7 pm to 7 am, Saturdays, Sundays and holidays around the clock on the Austria-wide number 141. In emergencies call the ambulance on the Austria-wide number 144.
It takes you, free of charge, to the nearest hospital.
Other emergency numbers are:
- Police: 133
- Fire department: 122
- Women emergency number: 0800 222 555
- European emergency call: 112
These numbers are free of charge. They should be called only in case of emergency. Misuse is expensive, as you would be charged for the inconvenience. You can call them also from mobile phones without a sim-card.
Appointments at specialists might have to be made well in advance as there are long waiting lists for specialists.
Some treatments won´t be covered at all or not to full extent by the health care organization. Dental implants in particular, won´t be paid by the health insurance and are quite expensive.
There are several services dedicated to providing health assistance specifically to migrants, such as the women’s health centre ‘FEM Süd Gesundheitszentrum’ at Kaiser Franz Josef Hospital in Vienna, which offers consultations in several languages.
NGOs like “Diakonie” offer among other services, trauma-specific, culturally sensitive and interpreter-assisted psychotherapeutic treatments to refugees having experienced violence, war, torture and rape
Expectant mothers are entitled to get free counselling by a midwife for one hour between the 18th and the 22nd week of pregnancy within the framework of the mother-child-booklet.
The mother-child-booklet serves as a health provision for pregnant women and infants. It includes the medical check-ups during pregnancy and until the 5th year of life of the child. All mandatory check-ups are important for both mother and child. You will need to take them all, otherwise your childcare allowance will be shortened.